Why is customer feedback important?

Answer Receiving customer feedback enables a company to correct any issues or concerns customers may have with the company's products and its services. When customers provide feedback, a company is able t... Read More »

Top Q&A For: Why is customer feedback important

Why does Directv send customer correspondence from Michael Wallach who is Vice President of Direct Sales when they refuse to provide his address for customer replies or feedback?

Maybe when a company empowers their employees to make and accept promotional deals then finds out that it is not what they consider acceptable instead of offering a better deal or accepting the los... Read More »

How to Monitor Customer Feedback?

A happy customer leads to a successful business. Taking your customers' thoughts, comments and feedback seriously can lead to increased sales and opportunities for improvement. Often accrediting bo... Read More »

Customer Feedback Ideas?

Customer feedback is a compilation of customer opinions about your company's products or services. Feedback from customers is often both positive and negative, but both opinions will assist you in ... Read More »

How to Encourage Customer Feedback?

Customer service is more than a friendly smile; it is going out of your way to please the customer and assure their needs are met. Even if you think your company's customer service is stellar, your... Read More »