Why do companies outsource customer service?

Answer A business may decide to outsource its customer service operation if it is looking to trim expenses, increase the bottom line, further meet customer needs and/or improve or expand its business mode... Read More »

Top Q&A For: Why do companies outsource customer service

How to Outsource Customer Service?

Outsourcing is contracting with another company or person to do a particular function. Typically, the function being outsourced is considered non-core to the business. The most common forms of outs... Read More »

What companies have customer service departments rivaling the helpfulness of the Mexican jail system?

Charter communications. I was surprised they did not charge me .99 a minute to complain.

Why Do American Companies Outsource?

Outsourcing is a controversial and polarizing issue. American companies argue that outsourcing is critical for survival. On the other hand, 71 percent of Americans believe that outsourcing harms th... Read More »

How many companies outsource payroll?

The exact number of companies who take advantage of outsourcing payroll fluctuates. Two companies who provide payroll outsourcing, ADP and Paychex, boast customers of over 570,000 and 554,000 respe... Read More »