Why do companies outsource customer service?

Answer A business may decide to outsource its customer service operation if it is looking to trim expenses, increase the bottom line, further meet customer needs and/or improve or expand its business mode... Read More »

Top Q&A For: Why do companies outsource customer service

How to Outsource Customer Service?

Outsourcing is contracting with another company or person to do a particular function. Typically, the function being outsourced is considered non-core to the business. The most common forms of outs... Read More »

What companies have customer service departments rivaling the helpfulness of the Mexican jail system?

Charter communications. I was surprised they did not charge me .99 a minute to complain.

Why Do American Companies Outsource?

Outsourcing is a controversial and polarizing issue. American companies argue that outsourcing is critical for survival. On the other hand, 71 percent of Americans believe that outsourcing harms th... Read More »

How many american companies outsource?

According to a study conducted by CNN, 791 American companies have been identified as those that employ an agency or workforce outside of their local operation to get the job done.More Information:... Read More »