The Top 10 Customer Service Skills?

Answer Customer service is more than answering a customer's question. The main goal of superior customer service is listening to the customer and going above and beyond to meet her needs. Happy customers ... Read More »

Top Q&A For: The Top 10 Customer Service Skills

Guide to Customer Service Skills?

Customer service provides results to customer requests while leaving the customer feeling satisfied with his purchase. Customer service requires timeliness, quality, efficiency and knowledge. Those... Read More »

Strategies to Improve Customer Service Skills?

The best strategy for driving improvements in the field of customer service is to create a specific, measurable, actionable, realistic and time-based (SMART) goal. With these key ingredients, you ... Read More »

Questions on Learning Key Skills in Customer Service?

Customer service agents are vital to a business and must possess or learn specific communication skills to deal effectively with people on a daily basis. Agents resolve issues, dissolve hostile con... Read More »

What are Skills for a Customer Service Resume?

Customer service is a set of products, services and level of service offered to customers. It is no longer just a department but rather is the attitude of a company toward its customers. Without cu... Read More »