How to Encourage Customer Feedback?

Answer Customer service is more than a friendly smile; it is going out of your way to please the customer and assure their needs are met. Even if you think your company's customer service is stellar, your... Read More »

Top Q&A For: How to Encourage Customer Feedback

Why does Directv send customer correspondence from Michael Wallach who is Vice President of Direct Sales when they refuse to provide his address for customer replies or feedback?

Maybe when a company empowers their employees to make and accept promotional deals then finds out that it is not what they consider acceptable instead of offering a better deal or accepting the los... Read More »

Customer Feedback Ideas?

Customer feedback is a compilation of customer opinions about your company's products or services. Feedback from customers is often both positive and negative, but both opinions will assist you in ... Read More »

How to Manage Customer Feedback?

Receiving customer feedback is important for any successful business. It's good for the bottom line to see operations from your customer's perspective. It's just as important to manage that feedbac... Read More »

How to Monitor Customer Feedback?

A happy customer leads to a successful business. Taking your customers' thoughts, comments and feedback seriously can lead to increased sales and opportunities for improvement. Often accrediting bo... Read More »