How to Do a Customer Assessment Phone Call?

Answer Companies perform assessment surveys to discover how a customer feels about certain products and services. The customer assessment can be conducted over the phone after the customer received servic... Read More »

Top Q&A For: How to Do a Customer Assessment Phone Call

If I am listening to internet radio on my computer through my Bluetooth headphones and I get a phone call on my iPhone will my headphones be able to answer the phone call?

Not unless the headphones are equipped with a microphone. Hands-free headsets contain both a speaker & a microphone. Bluetooth headphones (for listening to music) don't normally incorporate a micro... Read More »

How to answer a customer call?

Ah yes, the old "phone phobia". A lot depends on how you get the call so I'm sure they will teach you the procedure. In some outlets, there's an auto-attendant that has answered the call and trans... Read More »

How to Speed up a Customer Service Call?

Sometimes you feel like you're talking to an idiot...Calling customer service is often a painful experience - but it doesn't have to be. Follow these steps to experience the Zen of tech support.

Customer Service Call Center Etiquette?

There is more to customer service call center etiquette than simply answering the phones. Customers utilize call centers for many reasons, and most of the time it has to do with questions or compla... Read More »